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Reject an application while retaining its registration fee
Record a rejection with the default fee treatment.
32 sec Admin Recorded
What happens, step by step
- 1 Start on Dashboard for about one second.
- 2 Click Enrollments and choose the application’s form.
- 3 Open the paid application, click Actions, then Reject.
- 4 Enter a reason and choose whether to email the family.
- 5 Leave Refund the registration fee unchecked.
- 6 Click Reject Application.
- 7 Read the result and Registration Payment.
Frequently asked questions
Does Reject automatically refund the payment?
No. Leave Refund the registration fee unchecked to keep the payment. Select it only when you intend to issue the available refund.
How do I check that the fee was kept?
After rejection, read Registration Payment. The payment shows Paid · fee kept and the amount charged.
Why is the registration refund checkbox missing?
It appears only when this application has a registration payment available to refund. Open Billing and find the family’s registration invoice to review its payment and refund history.
Want to try it yourself? Start free, or read the help centre.