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Reject an application while retaining its registration fee

Record a rejection with the default fee treatment.

32 sec Admin Recorded

What happens, step by step

  1. 1 Start on Dashboard for about one second.
  2. 2 Click Enrollments and choose the application’s form.
  3. 3 Open the paid application, click Actions, then Reject.
  4. 4 Enter a reason and choose whether to email the family.
  5. 5 Leave Refund the registration fee unchecked.
  6. 6 Click Reject Application.
  7. 7 Read the result and Registration Payment.

Frequently asked questions

Does Reject automatically refund the payment?

No. Leave Refund the registration fee unchecked to keep the payment. Select it only when you intend to issue the available refund.

How do I check that the fee was kept?

After rejection, read Registration Payment. The payment shows Paid · fee kept and the amount charged.

Why is the registration refund checkbox missing?

It appears only when this application has a payment available to refund. A pending refund blocks another request. Review the payment status on the application; for a payment already settled into an invoice, review its history in Billing.

Next guide Reject one child while preserving sibling decisions Watch

Want to try it yourself? Start free, or read the help centre.