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Star, resolve, archive and export a conversation
Keep useful conversations easy to find and download a PDF when you need a copy.
44 sec Admin · Teacher Recorded
What happens, step by step
- 1 From Dashboard, open Communications and select a conversation.
- 2 Star it for quick access. Mark resolved when the work is complete; Reopen continues the conversation.
- 3 Choose Export. On a phone, open More actions, then Export as PDF.
- 4 Review whether to include private staff comments; they are excluded by default.
- 5 Choose Prepare PDF, then use Download PDF.
- 6 Return to the conversation and Archive it. Open Archived, select the conversation, then choose Move to inbox to restore it.
Frequently asked questions
Does Archive delete the email?
No. It removes the conversation from your inbox while retaining the history. Use the archive folder or Move to inbox to bring it back.
Can I continue a resolved conversation?
Yes. A teammate with reply access can reopen it and continue the conversation.
Are private comments included in exported PDFs?
They are excluded by default. Only include them deliberately, and check who will receive the PDF.
Where is Export on my phone?
Open More actions in the conversation toolbar, then choose Export as PDF.
Want to try it yourself? Start free, or read the help centre.