Write and send a new email
Choose recipients, write a message and send separate emails to families from Communications.
39 sec Admin · Teacher Recorded
What happens, step by step
- 1 From Dashboard, open Communications and choose New email.
- 2 Search for a parent, student or colleague, then select the recipient. Review the selected recipients.
- 3 Add a subject and write the message. Use formatting or attach files as needed.
- 4 Choose Send. Submission queues the email; check its status rather than assuming it has been delivered.
Frequently asked questions
Can I send to a whole class?
Yes. Use the recipient picker to find an available class or group and review who is selected before sending. The available audience respects your school and permissions.
Will every family see everyone else’s replies?
No. Each recipient receives a separate message and has their own conversation with staff.
Does queued mean delivered?
No. Queued means the message is waiting to send. Sending and delivery statuses are separate; a failed send shows the next action in the conversation.
Why does the composer say Replies are not monitored?
Reply routing is not enabled in that environment. Contact MarkTrack support to get it set up before relying on family replies arriving here. The composer says Replies land in your inbox here when routing is available.
Want to try it yourself? Start free, or read the help centre.