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Read family context and reply
Read an email, open the matching student profile, and reply to the family without losing the conversation.
41 sec Admin · Teacher Recorded
What happens, step by step
- 1 From Dashboard, open Communications and select a family conversation.
- 2 Review Family context beside the email. Expand classes or click a parent or student name to open the profile.
- 3 Return using Communications in the sidebar; the conversation is remembered.
- 4 Write in the reply editor. Wait for Draft saved, then choose Send reply.
- 5 The reply appears in the thread. Check its status to see whether it is queued, sent or delivered.
Frequently asked questions
Why is Family context empty?
The email address may not match a parent or student record you can view at this school. Check the address and the school. The panel does not bypass record permissions.
Can a colleague see all of a family’s children?
Only the children their school and role permissions allow them to see. A shared email does not broaden that access.
Can I reply from a phone?
Yes. The reply editor uses the screen width. Family context appears below the thread, with a shortcut near the subject.
Want to try it yourself? Start free, or read the help centre.