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Change a student’s ordered meal

Correct an ordinary unpaid order and preserve the reason in its history.

24 sec · Admin · Recorded October 2, 2026

What happens, step by step

1. 1 From Dashboard, open Lunch Forms → Orders. Find the student’s order and choose Open.
2. 2 Under Change this order, select Meal from the same menu and day; review Quantity and Kitchen note.
3. 3 Enter Reason, or use a reason shortcut. Inspect Tell the family (email and app notice) and the Money preview.
4. 4 Choose Save change. Reopen the resulting order if returned to the list and check meal, amount and History.

Frequently asked questions

Can I move the order to another day?

Not with this Meal selector. Review cancellation and a separate new order for the intended day/menu.

What happens to the original charge?

For a clean unpaid bill, the changed line and totals update together. Paid or locked bills follow the displayed money choices or refusal.

Want to try it yourself? Start free, or read the help centre.