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Recover a payment link missing its reference
Understand the missing-payment-reference message and return to the school form when appropriate.
16 sec Form recipients Recorded
What happens, step by step
- 1 Open the saved payment-status link; this public error page has no Dashboard entry.
- 2 Read We couldn’t find your payment.
- 3 If you completed payment, check your receipt email before starting another payment.
- 4 Otherwise click Return to the form.
- 5 Confirm that the school’s published form opens.
Frequently asked questions
Does this message mean my payment was lost?
No. The link is missing the reference needed to look up the payment. If you paid, check your receipt email and contact the school with the reference before submitting another payment.
Should I pay again to fix the link?
Do not pay again just to repair the link. Check your receipt first. Return to the form only when you still need to complete the application.
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