Reject and refund a paid registration fee
Explicitly refund an available registration payment during rejection.
36 sec Admin Recorded
What happens, step by step
- 1 Start on Dashboard for about one second.
- 2 Click Enrollments and choose the application’s form.
- 3 Open the paid application, click Actions, then Reject.
- 4 Enter a reason and choose whether to email the family.
- 5 Select Refund the registration fee.
- 6 Click Reject Application.
- 7 Read the result and Registration Payment.
Frequently asked questions
What if the refund fails?
Read the result message and check Registration Payment. Rejection can save even when a refund fails. Open the linked invoice in Billing to review available refund actions, or ask billing support to reconcile the payment.
Why is there no refund checkbox?
The checkbox appears only when a registration payment has an amount available to refund. Read Registration Payment to check whether a fee was collected or already refunded.
Why is the registration refund checkbox missing?
It appears only when this application has a registration payment available to refund. Open Billing and find the family’s registration invoice to review its payment and refund history.
Want to try it yourself? Start free, or read the help centre.