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Refund part of an online payment
Return a selected amount and retain an auditable remainder.
34 sec Admin Recorded
What happens, step by step
- 1 Start on the admin Dashboard; click Billing.
- 2 Open Payment History and click Refund.
- 3 Select Partial Refund and enter Refund Amount within Available to Refund.
- 4 Enter a reason and click Process Refund.
Frequently asked questions
Can I refund the rest later?
Yes, if it remains refundable. Open the same payment, choose Full Refund, and review the remaining amount.
Why is there a balance after a refund?
Net paid decreases when money is returned. The app separately decides whether the amount is collectible: a previously fully covered refunded bill is not automatically chased.
Want to try it yourself? Start free, or read the help centre.