All video guides
Refund an online payment in full
Return the payment’s still-refundable amount.
26 sec Admin Recorded
What happens, step by step
- 1 Start on the admin Dashboard; click Billing.
- 2 Open invoice Payment History; click Refund on the payment.
- 3 Keep Full Refund selected; enter a reason.
- 4 Review the fee notice and click Process Refund.
Frequently asked questions
Who gets the refund?
The app processes it through Stripe to the original payment method.
What fees does the school keep paying?
The refund dialog states that the original Stripe processing fee is not returned and is deducted from the school balance. The exact fee is transaction-specific; do not assume a fixed rate.
Want to try it yourself? Start free, or read the help centre.