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Choose failed-payment and card-expiry admin alerts
Configure operational billing alerts.
23 sec Admin Recorded
What happens, step by step
- 1 Start on the admin Dashboard; click Billing.
- 2 Click Settings.
- 3 Under Admin Alerts, set Payment Failed and Cards Expiring Digest.
- 4 Click Save Settings.
Frequently asked questions
Will this show payment failures on the invoice?
Payment state remains in history regardless of email alert preference. Use Payment History and Payment Plan for the record.
How do I troubleshoot a failed installment?
Open the family invoice, inspect Payment Plan and payment history, and resolve the method or account issue before resuming a paused plan.
What information do admin billing alerts include?
Alerts use the shared MarkTrack billing design and show the family, invoice, failure or account issue, and the relevant action. The card-expiry digest groups each family and saved card with its expiry date and autopay status.
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