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Cancel an unpaid invoice
Withdraw an issued bill that has no collected or processing payment.
12 sec Admin Recorded
What happens, step by step
- 1 Start on the admin Dashboard; click Billing.
- 2 Open the invoice and click Cancel Invoice.
- 3 Confirm cancellation.
- 4 Read the cancellation notice and resulting status.
Frequently asked questions
Does cancellation refund money?
No. Use Payment History → Refund for eligible online payments; cancellation does not return collected money.
Will the family be told?
Issued invoices trigger cancellation notification attempts; drafts and repeated cancellation do not send a new cancellation message. Read the result for delivery outcome.
Want to try it yourself? Start free, or read the help centre.